Digitalizing meal ordering in Ecuador

Yom Yom, a Ecuadorian brand specializing in preparing and delivering weekly meals, faced significant challenges with their manual order-taking system through WhatsApp. Seeking a solution, they approached our team to create a digital platform that would streamline their operations and set a new standard for digital meal ordering in the country.

Website Link:

http://www.yomyom.ec

Summary

Yom Yom's reliance on WhatsApp for orders was labor-intensive and prone to errors, leading to inefficiencies and missed orders. Their operations lacked the necessary efficiency to handle growing demand, and maintaining cultural relevance was crucial. Additionally, providing an exceptional user experience was paramount for this innovative venture.

Category

Food & Beverage

Duration

on-going

Services

UX Strategy, UI Design, Art Direction, Software Solution, Custom Build Website, API Integrations, Payment Gateway

The Solution

Our team embarked on a journey to develop a digital platform that addressed these challenges. We customized the website to align with Yom Yom’s brand identity and Ecuadorian culture, ensuring familiarity and trustworthiness for users. The platform offered an intuitive interface, simplified order management, and incorporated educational content to guide users through the process. Recognizing the popularity of WhatsApp in Ecuador, we made the platform easily accessible on mobile devices.

Desktop

Mobile

Results

The digital solution transformed Yom Yom’s operations and brand engagement. The new website resonated with customers, deepening their connection with the brand. Streamlined operations reduced errors and improved efficiency, allowing Yom Yom to focus on core activities. Users were delighted with the user-friendly platform, setting a new industry standard for digital meal ordering in Ecuador.

In conclusion, the transition from a manual order-taking system to a digital platform not only streamlined Yom Yom’s operations but also enhanced their brand presence in Ecuador, showcasing the power of innovative technology in revolutionizing business processes and setting industry benchmarks.

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